Connecting Flights are a Breeze with United’s ConnectionSaver Tool

Connecting Flights are a Breeze with United’s ConnectionSaver Tool

Sick of spending your first flight stressing about making it to the gate for your connecting flight? United Airlines has introduced a new technology called ConnectionSaver that will ensure that customers connecting from one United flight to another will make it on board their connection on time. The tool identifies departing flights that can be held for connecting customers while ensuring that customers who have already boarded will make it to their destination on time. ConnectionSaver works by first scanning flights to identify passengers who are making tight connections, then sending them personalized text messages with detailed directions to their gate to ensure that they arrive quickly. The tool takes into account the amount of time it will take customers to travel from gate to gate as well as accounting for the degree of inconvenience that a delay would have on already-boarded passengers. Since its launch four months ago at Denver International Airport and Chicago O’Hare International, the tool has helped over 14,000 customers board their flights that they otherwise would have missed.